Warranties

RECON "Standard Length" & "Extended Length" Warranty Coverage Details

How do I file a "Standard Length" warranty claim on an item with RECON?

If the issue related to your RECON product occurred within the first 30 days of receiving the product from RECON, then fill out & return the RECON Warranty Return Authorization Sheet (PDF) along with the defective / damaged product to the following address and after we test & evaluate the product you returned, we will either repair or replace the defective product for you at no additional expense.

RECON Truck Accessories
attn: Warranty Dept
6200 NORTH HIATUS ROAD
TAMARAC, FLORIDA 33321
(877) 377-3266

Our RECON Warranty Return Authorization Sheet (PDF) can be downloaded and printed by clicking on the following link: RECON Warranty Return Authorization Sheet (PDF)

ATTN: The package for the item you are returning has to be postmarked within 30-days of receiving the product in question...if your product has an issue after the first 30-days AND you purchased our extended warranty coverage through our warranty partner, "Extend", then you must follow the instructions below:

If you purchased Extended Warranty coverage for the product in question during the checkout process on our website at the time your order was initially placed OR you ordered & paid for this coverage within the first 30-days following the date your initial order was placed, then your RECON product is covered by our warranty partner, "Extend", for a period of either 1-year, 2-years, or 3-years depending on which coverage term you selected at checkout.


How do I file an "Extended Length" warranty claim on an item with Extend?


What is "Extended Length" Warranty Protection?

Extended warranties are policies that extend the warranty period of your RECON lights beyond the initial 30-day period offered by RECON. It covers the cost of replacement or repair of the product if it is caused due to a manufacturing defect or poor workmanship. 

Does Extend offer Accidental Protection?

Extend does offer accidental protection.  Accidental protection is included in the extended warranty coverage.   Accidental coverage protects your RECON lights from certain types of accidental damage for a specific coverage term length. 

How does Extended Warranty and Accidental Damage Coverage differ?

Reported Issue

Extended Warranty Coverage

Accidental Damage Coverage

Repairs + Replacements

X

 

Product Defects

X

 

Runs concurrently with the manufacturer warranty period

X X

Accidental Damage

 

X

Installation Damage

 

X

 

Is my Extended Warranty Coverage transferable to another product?

Once a claim is filed and approved and the reimbursement funds are already paid, you would need to purchase a new protection plan for the new RECON item if you wish for the new RECON lights to have coverage.

Is my Extended Warranty Coverage transferable to another owner?

The warranty coverage is tied to the account id and email used to purchase the coverage plan.

When does my Extended Warranty Protection Start?

Your Extended warranty coverage plan starts on the date of purchase and lasts for the number of years selected at purchase. This warranty period runs concurrently with the 30-Day manufacturer warranty period.

When does my Accidental protection period start?

Accidental damage coverage begins on the delivery date and lasts through the selected term.

How do I file a Claim with Extend?

You can file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 1-877-248-7707

What is the process to file a claim with Extend?

Extend makes it easy for you to file a claim either through the call center or the online portal. Here’s what you can expect:

  1. You will provide your contract ID, email address, or another piece of identifying information to Extend
  2. You will answer a few simple questions about the item (what type of damage or defect)
  3. Once the claim is submitted, you will receive a confirmation email regarding your claim submission, updates on the status of your claim, and next steps with Extend directly

If the price of my new order exceeds the value of my virtual gift card from Extend, can I split the payment?

Our system will not allow split payments however you can reach out to Extend through the Extend Customer Claims Portal or by emailing warrantyops@extend.com for additional support.

Where is my contract ID? 

You will receive an email after purchasing a shipping protection plan that details: 

  • Contract ID 
  • Coverage Dates 
  • Product Name

If I am experiencing any complications during the Extend Claims process, what can I do? 

You can contact the Extend Customer Care Team in the Extend Customer Claims Portal or over the phone at 1-877-248-7707.

Where can I find more information?

You can find even more information regarding Extends Warranty Plans here.

What is Shipping Protection? 

Shipping Protection enables you to better protect your order against loss, stolen, or damage during the shipping process.  For a nominal fee, shipment protection is added to your cart at checkout. 

If you have a shipping issue, you may contact RECON directly at Shipping@GoRECON.com and we will get a replacement product sent out to you.

How can I purchase a Shipping Protection Plan? 

For a nominal fee, shipment protection is added to your cart at checkout

How Do I decline shipment protection?

If you would prefer to decline shipment protection, simply remove the protection item from your cart prior to checking out.

When does Shipment protection coverage start and end? 

Coverage begins when your package has been shipped and scanned by the carrier.  

Please keep in mind that if a shipping label is created, but after 5 days it has not been scanned by the shipping carrier, reach out to the RECON Team directly for support.

How soon can I file a claim with RECON?

Lost or Stolen Packages: For lost or stolen packages, you may file a claim 5 days after the estimated delivery date. The last update on your package can typically be found on the shipping carrier’s tracking site.

Damaged Packages: If a package arrives damaged, you may file a claim as soon as it is delivered. 

For damaged items, Your package is covered for damages incurred during the course of shipment and final delivery. 

Packages marked as pending by the carrier with no additional updates: You may file a claim 5 days after the last update on your package from the carrier. The last update on your package can typically be found on the shipping carrier’s tracking site.

When can I file a claim? 

You have up to 60 days after the estimated delivery date to file all claims.

How do I file a Claim with RECON?

Please contact RECON directly at Shipping@GoRECON.com and we will get a replacement product sent out to you.

You will receive an email after purchasing a shipping protection plan that details: 

  • Order #
  • Shipment Date
  • Product Part #